At WUA we want to help businesses organize the very best digital customer experience across all digital touchpoints and all customer journeys within these touchpoints. We believe that this can only be achieved by benchmarking and optimizing at customer journey level. Together with our customers we spend every day working on the most comprehensive, high-quality digital experience benchmark in the world to support our customers with their digital roadmap. Every study that we conduct makes our benchmark more valuable, and our customers benefit from that on a daily basis.
Change your perspective. Discover what your potential customers experience on your website and look at what they experience on your competitors’ websites. Only then you can ensure that your website meets the needs of your potential customers. With the Digital Sales Scan, you will get insight into the entire online customer journey; which websites are being visited, why do visitors give up or continue, how do your potential customers experience the websites they have visited, and what website do they eventually use to make their purchase. Benefit immediately from the WUA benchmark with more than 100,000 unique ratings of over 10,000 websites. Choose the Digital Sales Scan and discover:
How your website performs compared to your competitors’ sites and apps
Which concrete improvements can be made to increase your conversion immediately
What you can learn from the best practices from other markets (WUA Global Benchmark)
At WUA we offer a truly global perspective on your customers digital experience with benchmarking in 15 key countries including; United Kingdom, United States, The Netherlands, Belgium, France, Spain, Portugal, Italy, Sweden, Germany, Switzerland, Austria, Poland, Turkey, Australia, Brazil, India, South Africa, Czech Republic and Russia. New countries are being added all the time. Are you a multinational company and want an in-depth analysis into the online market, WUA has got you covered.
Why does the visitor choose you or your competitor?
The Digital Sales Scan measures in detail the online experience of your potential customers with you and your competitors. If you know what your visitors are experiencing, you can improve your conversion in a targeted fashion…
How does the customer experience your digital service?
The Digital Service Scan compares how customers rate your digital service channels and those of your competitors. Improve the customer experience and lower the costs of your customer service with the Digital Service Scan…