We Benchmark Digital Customer Experience

Take a truly global perspective of your digital customer experience against your competition, industry, and beyond with our international Digital Experience Benchmark.

Latest Benchmark Results

These CX Studies help you stay ahead of the competition

Digital service in Health Insurance: Who performs best according to 6,...

uSwitch.com takes the lead in Sim Only study UK, MoneySuperMarket.com ...

BudgetDirect takes crown in Australian Home Insurance study as well

Budget Direct best online performance in Australian Car Insurance mark...

Vodafone first in Digital Sales German Phone + Plan study, Telekom and...

Ziggo.nl strengthens leading position in Dutch Triple Play market

ING biggest bank in Spain among respondents in Loan study

Moneta.cz in the lead in first Savings Account study Czech Republic

After winning in Spain, ING also gets highest preference in Loan Study...

Rabobank.nl favorite in current account study

ING.at wins again in Austrian Loan study

Comparison site WhistleOut leads Canadian Sim Only market

Best Buy leads in Sim Only Digital Sales performance; MintMobile bette...

Volkswagen number 1 website in Private Lease Car Brands Study

More results

We Benchmark Digital Customer Experience

Take a truly global perspective of your digital customer experience against your competition, industry, and beyond with our international Digital Experience Benchmark.

Latest Benchmark Results

These CX Studies help you stay ahead of the competition

Digital service in Health Insurance: Who performs best according to 6,...

uSwitch.com takes the lead in Sim Only study UK, MoneySuperMarket.com ...

BudgetDirect takes crown in Australian Home Insurance study as well

Budget Direct best online performance in Australian Car Insurance mark...

Vodafone first in Digital Sales German Phone + Plan study, Telekom and...

Ziggo.nl strengthens leading position in Dutch Triple Play market

ING biggest bank in Spain among respondents in Loan study

Moneta.cz in the lead in first Savings Account study Czech Republic

After winning in Spain, ING also gets highest preference in Loan Study...

Rabobank.nl favorite in current account study

ING.at wins again in Austrian Loan study

Comparison site WhistleOut leads Canadian Sim Only market

Best Buy leads in Sim Only Digital Sales performance; MintMobile bette...

Volkswagen number 1 website in Private Lease Car Brands Study

More results

Why WUA?

Achieve higher customer satisfaction ánd increase UX and conversion rates by focusing on the consumer perspective.

Why WUA?

Our Products

Three products to optimize your Digital Sales & Digital Customer Service Journeys. Powerful alone. Better together.

Our Products

Whitepaper: Digital Service

Find out how to improve NPS and CES, increase call reduction and learn from the best in the Digital Service Whitepaper.

Download now

Why WUA?

Achieve higher customer satisfaction ánd increase UX and conversion rates by focusing on the consumer perspective.

Why WUA?

Whitepaper: Digital Service

Find out how to improve NPS and CES, increase call reduction and learn from the best in the Digital Service Whitepaper.

Download now

Our Products

Three products to optimize
your Digital Sales & Service Journeys. Powerful alone. Better together.

Our products

Improve Your Digital Customer Journey

WUA empowers its international clients to sell more online, achieve higher customer satisfaction and increase user experience and conversion rates by focusing on the consumer perspective. We believe listening to your customers is an ongoing process. That’s why, through periodic digital CX-research, we are building on the biggest and best digital customer experience benchmark of the world.

Our Products

To optimize your digital sales & service journeys

Energize All Teams

International Digital Experience Benchmark

Our unique Digital Experience Benchmark with 27.000+ websites and apps offers a global perspective on digital sales and service customer journeys. We work for clients all over the world and can internationally map the digital experience of sales and service customer journeys on all platforms and devices.

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Individual Reviews

A Selection of Our Clients

A Selection of our clients