We Benchmark Digital Customer Experience

Listen to your potential clients, optimize your customer experience and increase your conversion

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Improve your digital customer journey

WUA empowers its international clients to sell more online, achieve higher customer satisfaction and increase user experience and conversion rates by focusing on the consumer perspective. We believe listening to your customers is an ongoing process. That’s why, through periodic digital CX-research, we are building on the biggest and best digital customer experience benchmark of the world.

Why Choose WUA?

Latest research results & insights

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Download: 27 Best Practices

Download the 27 Best Practices Report to Help You Improve Your Digital Customer Experience. Based on more than 100 online benchmark studies WUA conducted – and therefore centered on thousands of digital customer experiences.

  • A total of 27 Best Practices

  • More than 40 pages full of insights

  • Based on studies conducted under 20.000+ consumers

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To optimize your digital sales & service journeys

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International digital experience benchmark

Our unique Digital Experience Benchmark with 27.000+ websites and apps offers a global perspective on digital sales and service customer journeys. We work for clients all over the world and can internationally map the digital experience of sales and service customer journeys on all platforms and devices.

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A selection of our clients

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We are ready to help you become and stay the best in the digital arena.

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