We Benchmark Digital Customer Experience

Take a global perspective on your digital customer experience against your competition and beyond with our international Digital Experience Benchmark and accelerate digital growth.

Accelerate Digital Growth

Latest Benchmark Results

This is what Multicountry Digital Experience Benchmarking looks like i...

Will Independer rank first in large scale Health Insurance Study again...

These CX Studies help you stay ahead of the competition

Digital service in Health Insurance: Who performs best according to 6,...

uSwitch.com takes the lead in Sim Only study UK, MoneySuperMarket.com ...

BudgetDirect takes crown in Australian Home Insurance study as well

Budget Direct best online performance in Australian Car Insurance mark...

Vodafone first in Digital Sales Phone + Plan study Germany, Telekom an...

Ziggo.nl strengthens leading position in Dutch Triple Play market

ING biggest bank in Spain among respondents in Loan study

Moneta.cz in the lead in first Savings Account study Czech Republic

After winning in Spain, ING also gets highest preference in Loan Study...

Rabobank.nl favorite in current account study

ING.at wins again in Austrian Loan study

Comparison site WhistleOut leads Canadian Sim Only market

More results

We Benchmark Digital Customer Experience

Take a truly global perspective of your digital customer experience against your competition, industry, and beyond with our international Digital Experience Benchmark.

Latest Benchmark Results

This is what Multicountry Digital Experience Benchmarking looks like i...

Will Independer rank first in large scale Health Insurance Study again...

These CX Studies help you stay ahead of the competition

Digital service in Health Insurance: Who performs best according to 6,...

uSwitch.com takes the lead in Sim Only study UK, MoneySuperMarket.com ...

BudgetDirect takes crown in Australian Home Insurance study as well

Budget Direct best online performance in Australian Car Insurance mark...

Vodafone first in Digital Sales Phone + Plan study Germany, Telekom an...

Ziggo.nl strengthens leading position in Dutch Triple Play market

ING biggest bank in Spain among respondents in Loan study

Moneta.cz in the lead in first Savings Account study Czech Republic

After winning in Spain, ING also gets highest preference in Loan Study...

Rabobank.nl favorite in current account study

ING.at wins again in Austrian Loan study

Comparison site WhistleOut leads Canadian Sim Only market

More results

Accelerate Digital Growth

Improve CX and achieve higher customer satisfaction ánd conversion rates by focusing on the full customer journey.

WUA accelerates Digital Growth

Improve Sales & Service Journeys

Powerful and proven products to optimize your Digital Sales & Service Journeys. Powerful alone. Better together.

Our Products

Learn about Digital Service

Find out how to improve NPS and CES, increase call reduction and learn from the best in the Digital Service Whitepaper.

Download now

Accelerate Digital Growth

Improve CX and achieve higher customer satisfaction ánd conversion rates by focusing on the full customer journey.

WUA accelerates Digital Growth

Learn about Digital Service

Find out how to improve NPS and CES, increase call reduction and learn from the best in the Digital Service Whitepaper.

Download now

Improve Sales & Service Journeys

Powerful and proven products to optimize your Digital Sales & Service Journeys. Powerful alone. Better together.

Our products

Improve Your Digital Customer Journey

WUA empowers its international clients to sell more online, achieve higher customer satisfaction and increase user experience and conversion rates by focusing on the consumer perspective. We believe listening to your customers is an ongoing process. That’s why, through periodic digital CX-research, we are building on the biggest and best digital customer experience benchmark of the world.

Why Choose WUA?

Our Products

To optimize your digital sales & service journeys

Hands-On Dashboard to Activate Your Teams

  • Benchmark to Improve Your Journeys Over Time
    Continuously benchmark to know which improvements are increasing your bottom line and what still needs to be improved.
  • Compare Your Scores Against Our Global Benchmark
    Benchmark real customer feedback against 26,000+ websites spanning 18 different countries and counting. Discover global best practices and identify priority areas for improvement.
  • Automated Analysis quickly identifies which CX-aspects affect performance
    Connect the Dashboard with current systems in PowerBI. Match internal and 3rd party data against WUA’s Digital Experience KPIs for powerful data analytics.
Digital CX Dashboard - Sales

Your Digital Sales and Service Benchmark data with automated dashboards and analyses.

Request a demo to discover the dashboard relevant to your customer journeys.

Request a Demo

Energize All Teams

International Digital Experience Benchmark

Our unique Digital Experience Benchmark with 27.000+ websites and apps offers a global perspective on digital sales and service customer journeys. We work for clients all over the world and can internationally map the digital experience of sales and service customer journeys on all platforms and devices.

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Individual Reviews

A Selection of Our Clients

A Selection of our clients