We Benchmark Digital Customer Experience

Listen to your potential clients, optimize your customer experience and increase your conversion

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Improve your digital customer journey

WUA empowers its international clients to sell more online, achieve higher customer satisfaction and increase user experience and conversion rates by focusing on the consumer perspective. We believe listening to your customers is an ongoing process. That’s why, through periodic digital CX-research, we are building on the biggest and best digital customer experience benchmark of the world.

Why Choose WUA?

Our Products

To optimize your Digital Sales & Service Journeys

Energize all teams

Year in Review 2018 Best Practices

Download the newest edition of the WUA Year in Review – Best Practices report. In this report, we look back on 2018. Not with trends, numbers or lists, but with 27 recent Best Practices from this past year: the very best examples in CX from our sales studies in 7 different industries. ​

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International digital experience benchmark

Our unique Digital Experience Benchmark with 27.000+ websites and apps offers a global perspective on digital sales and service customer journeys. We work for clients all over the world and can internationally map the digital experience of sales and service customer journeys on all platforms and devices.

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Individual Reviews

A selection of our clients

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We are ready to help you become and stay the best in the digital arena.

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