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Year in Review: Best Practices 2018
In this report, we look back on 2018. Not with trends, numbers or lists, but with 27 recent Best Practices from this past year: the very best examples in CX from our sales studies in 7 different industries.
Whitepaper: Usability Research (Dutch)
Recently we expanded the usability lab at WUA HQ in Amsterdam with neuro tooling. In addition to measuring ‘attention’ using eye-tracking equipment, we are now also able to measure the motivation of respondents by using EEG (neuro) equipment. Read all about it in this free whitepaper.
Digital Excellence Monitor 2018 (Dutch)
Digital Excellence Monitor, dé jaarlijkse digital customer experience benchmark. Wie zet de beste customer experience neer? Hoe doet jouw organisatie het ten opzichte van de competitie?
The Digital Excellence Challenge
We held 23 in-depth interviews with the digital leads and winners of our benchmark studies. What do these winners have in common? What is their secret and magic formula for digital dominance? What are the most important challenges they face? How do they excel in the digital arena and what does their roadmap for digital success look like? And most important: What can YOU learn from them.
In 2019, two new studies in the financial sector will be added to WUA’s
In the study on Car Tires, conducted in December 2018, Kwik-Fit.nl is the obvious
In December 2018, 300 American consumers oriented themselves on a streaming service. Netflix.com and