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Download free white papers, ebooks, best practices and insights reports. All based on WUA’s Digital CX Research

Benchmarks Best – Edition #2 – Automotive

Between January and June 2019, WUA conducted three surveys of the Automotive industry with a total of 1,200 respondents who each visited four websites. Through these three surveys, we generated over 4,800 website reviews, providing a clear view of the CX landscape in this industry....

27 Best Practices to Help You Improve Your Digital Customer Experience

The experience on your website is compared to the best online experience each consumer has had thus far. As a result, consumers expect a better experience each time they visit your website. Model these 27 Customer Experience Best Practices to improve your website and rise above the competition....

Why Digital Customer Service Should Be High On Your Priority List

One of the important challenges companies face is the offering of an excellent customer experience on their service touch-points. Since 70% of consumers prefer to deal with service questions themselves via a website or app, the easier your customer can find their way, the bigger the loyalty and satisfaction....

Benchmarks Best – Edition #1 – Look & Feel, Offer and Brand

In the first edition of WUA’s ‘Benchmarks Best’, we highlight the best scoring parties on Look & Feel, Offer, and Brand in the period from October 2018 to April 2019. Not surprisingly, ANWB.nl and AH.nl (both well-known brand names in the Netherlands) are at the top of this ranking. We briefly explain the success of both companies in this white paper....

WUA Innovates: Our Renewed Benchmark Model

In WUA’s 10-year existence, change and growth have been constant factors in everything we do. To continue to grow as a company, as well as to stay on top of fast-changing consumer behavior, we renewed our questionnaires, we improved our model and, the quality of the data has significantly improved. With this white paper we want to show how the scores and our model work, and how the WUA benchmark could benefit you....

Digital Excellence Monitor

The Digital Excellence Monitor 2018 is a benchmark report that offers insight into the customer experience of Dutch consumers for the purchase of a product or service in 7 important industries that WUA has studied (in 2017 – 2018). Download the complete report for the analysis, winners’ quotes, and 13 Best Practices for all 7 industries....

Free eBook: The Digital Excellence Challenge

In 2016 we held 23 in-depth interviews with the digital leads and winners of our benchmark studies. What do these winners have in common? What is their secret and magic formula for digital dominance? What are the most important challenges they face? And most important: What can YOU learn from them? ...