Retail Industry

Take a global perspective on your digital customer experience against your competition in the retail industry with our Digital Experience Benchmark and accelerate digital growth.

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Digital customer experience in the retail industry

Customer expectations of online experiences change quickly. WUA gives you the actionable insights that you need to adapt your digital experiences for your customers to be. Stay ahead in the race against the competition by implementing best practices across the global retail industry.

customers

Why WUA?

Achieve higher customer satisfaction ánd increase UX and conversion rates by focusing on the consumer perspective.

Why WUA?

Research Calendar

Every year we study more than 50 customer journeys. See all planned studies in the retail industry.

Research Calendar