Digital Sales Benchmark

Take a global perspective on your digital customer experience against the competition with our international Digital Sales Benchmark. WUA is specialized in helping companies become and stay the #1 in digital customer experience. Let’s focus together on YOUR digital growth.

Accelerate Digital Growth

Improve Conversion and Boost Online Sales

  • Digital Sales Benchmark: Your Digital Performance KPI based on customer feedback
    Structurally measure and improve your online customer experience and optimize conversion based on customer feedback of hundreds of potential customers.
  • The right improvements for maximum impact
    The Digital Sales Benchmark helps you set priorities on where to improve your digital customer journeys for maximum impact.
  • Conversion optimization
    Which knobs do you need to twist in order to deliver the best customer experience, and increase your conversion as a result?

  • Available in tailored reporting & interactive dashboards
    We deliver the Digital Sales Benchmark in customized tailored reporting combined with energetic action workshops directed by our team of senior researchers. Also we unlock the Benchmark via handson interactive dashboarding.

What a Digital CX Benchmark study means for your online sales

Are you wondering how you can improve your websites’s conversion rate based on client feedback? Do you want to boost online sales? Take a global perspective on your digital customer experience against the competition with our international Digital Experience Benchmark and accelerate digital growth.

Digital CX Dashboard - Sales

Request a demo to discover the dashboard
relevant to your customer journeys.

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The Dashboard

‘Google Analytics for Customer Experience’​

  • Digital Interactive Dashboard
    An online digital dashboard with all quantitative and qualitative data through time.​

  • How does your website rank vs the competition?
    All scores and answers about you and your competition.

  • Market insights for the complete customer journey
    Benchmarking of the digital sales touchpoints against competitors.​

  • Key strengths and weaknesses​
    What are the main priorities based on predictive modelling?

  • Analytics on development through time
    How is the market developing? Are you moving faster then the competition?​

  • Insights on Findability​
    Get understanding how your competitors are doing in terms of direct, paid and organic traffic.

  • Get a grip on the full journey from a customers perspective
    Know where to prioritize. The full dashboard is available within 2 working days​

The Deepdive

Learn from Best Practices of 28.000+ websites

  • A full-expert analysis by senior customer journey experts
    Get a fresh look at your funnel with world-class recommendations

  • Key best practices
    From your direct competition, best in industry, best in class and the best website worldwide
  • Detailed Funnel analysis of the complete customer journey
    With screenshots that show how and where to improve
  • Actionable recommendations
    Concrete (data driven) and actionable recommendations to improve the Customer Experience
  • Management summary
    Including overall conclusions and concrete recommendations.​
  • Presentation and workshop for the entire digital team
    The Full Deepdive is a tailored report and is available on request within 2 – 4 weeks​
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Average Customer Satisfaction of 8,7

WUA has grown thanks to an extreme focus on quality and customer satisfaction. We believe that as a business you must deliver value that really makes customers happy in the long run.
We want to initiate, innovate and build a partnership with our customers, always with business results in mind. The most important thing we hear from our customers is that they immediately get started with our research results and recommendations.

Client Cases