Digital Service Benchmark
Get a grip on your digital service quality, act upon customer feedback, increase call reduction and benchmark your service levels with our Digital Service Benchmark
Get a Quantitative Grip on Your Digital Service Quality
All you need to know to increase your digital service quality
The Digital Service Benchmark is a one-stop shop for digital service: it delivers all you need to know to increase your digital service quality: we utilize the Customer Effort Score (CES) and Net Promoter Score (NPS), give you channel preference insights, deliver rankings on customer loyalty and pointers for call reduction.
Request a demo to discover the dashboard
relevant to your customer journeys.
‘Google Analytics for Service Experience: the data in your hands’
Learn from Best Practices of 28.000+ websites
How We Do It
The Digital Service Benchmark delivers the What, the Why and the How of Digital Service
Real customers of different providers (you and your competitors) perform a service task online via desktop, smartphone or app. Each task is evaluated by at least 75 consumers, and the questionnaire is based on the Digital Service Benchamrk of WUA. This validated model gives you the means to structurally test and improve your digital customer experience.