Digital Service Benchmark
Act upon customer feedback, get a grip on your digital service quality, increase call reduction and accelerate digital growth with our Digital Service Benchmark
Get a Quantitative Grip on Your Digital Service Quality
All you need to know to increase your digital service quality
The Digital Service Benchmark is a one-stop shop for digital service, it delivers all you need to know to increase your digital service quality. We utilize the Customer Effort Score (CES) and Net Promoter Score (NPS), give you channel preference insights, deliver rankings on customer loyalty and pointers for call reduction.
Request a demo to discover the dashboard
relevant to your customer journeys.