Digital Service Benchmark

Act upon customer feedback, get a grip on your digital service quality, increase call reduction and accelerate digital growth with our Digital Service Benchmark

Get a Quantitative Grip on Your Digital Service Quality

All you need to know to increase your digital service quality

The Digital Service Benchmark is a one-stop shop for digital service, it delivers all you need to know to increase your digital service quality. We utilize the Customer Effort Score (CES) and Net Promoter Score (NPS), give you channel preference insights, deliver rankings on customer loyalty and pointers for call reduction.

  • Task-driven Digital Service Benchmarking
    Know the digital service quality of your most important service journeys

  • Work with existing Digital Service KPI’s 
    We’ll indicate progress on existing service kpi’s like CES, NES, NPS and channel preference throughout the year.

  • Quantitative and qualitative insights on Channel Preference
    Is your digital service customer experience as adequate and convincing as it should be, or would your clients rather pick up the phone when they contact you again?

Request a demo to discover the dashboard
relevant to your customer journeys.

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The Dashboard

‘Google Analytics for Service Experience: the data in your hands’​

  • Quality Service Data and Benchmark scores in your hands, set KPI’s based on the Dashboard that match your companies goals
  • Prioritize actions with Benchmark Data of Top Service Journeys
  • Automated Analysis quickly identifies which service aspects affect performance, connect the Dashboard with current systems in PowerBI
  • Align your digital customer service at task level with your brand strategy and organization NPS.

The Deepdive

Learn from Best Practices of 28.000+ websites

  • A full-expert analysis by senior customer journey experts

  • Best practices from your direct competition, best in industry, and best in class!

  • Actionable recommendations based on data

  • Management summary with overall conclusion and get-to-work recommendations

  • Prioritize actions with Benchmark Data of Top Service Journeys

  • Automated Analysis in PowerBi quickly identifies which service aspects affect performance

  • Measure and improve NPS at the service task level

The What, Why, and How of service

Structurally improve by acting upon customer feedback