Compare yourself to the best
WUA! has been carrying out the Digital Service Scan since 2010 for organizations like Vodafone, ING, ABN Amro, SNS Bank, KPN, Liberty Global, Essent, Nuon, VGZ, CZ, Zilveren Kruis and Menzis.
We utilize the Customer Effort Score (CES) and Net Promotor Score (NPS), allowing you to benchmark across sectors. You will get the best practices of your own market, and where possible from other sectors.