In December 2018, we asked 200 potential customers in the Czech Republic to search online and select their potential new electricity provider for their household.
ČEZ has the best performing website among the energy suppliers. Its total Digital Sales Score reached 70 points in this study, (73 in the previous research in June 2018). The high score of ČEZ is (among other factors) heavily influenced by its current market share and brand power. This leads to highest findability and web visit rates. However, even the digital experience on the website and the conversion rates are “best in class”.
Digital Sales Score
Study:Energy ContractMeasurement: December 2018Country: Czech Republic
- 1 ČEZ.cz 70
- 2 EON.cz 64
- 3 innogy.cz 63
- 4 MND.cz 58
- 5 BohemiaEnergy.cz 52
- 6 PRE.cz 49
- 7 CENTROPOL.cz 45
- All Digital Sales Scans are based on the Digital Sales Model. Using this model, details of the orientation process can be explored. Eventually, a website’s performance is shown in two scores: the Digital Sales Score and the Digital CX-Score. Shown above is the Digital Sales Score: this shows howefficient and effective a website is in keeping his visitors.
The challengers lag behind, E.ON loosing on preference significantly.
E.ON (64 in Digital Sales Score) and innogy (63) are quite behind ČEZ, but both brands confirmed their TOP 3 positions. Innogy was a priority choice for 13% of members in the sample and E.ON gained 12% preference (a significant loss compared to 17% in the previous study). Both brands enjoy high findability scores, as well consumer trust and feeling of competence. Their digital presentations and processes are, though, not performing best.
MND provides best ordering process, while Bohemia Energy and Centropol lack trust.
The fourth position in consumer preference was secured by MND (10%), which increased its findability rates compared to June, 2018. A significant increase in conversion helped Bohemia Energy to achieve 7% preference. On the other hand, the lower trust in this brand and service limits its performance. PRE is a locally strong brand with high conversion levels (5% preference).
Strong brands come first
In general, price comparison websites and references played rather a minor role in the online orientation of visitors. The top brands benefit from their awareness levels and positions in organic searches.
Explore more insights and data
In the attached document, you will find basic information and data on the performance of key websites and brands competing for the online acquisition of clients. You will also be able to compare the current results (and identify the key changes) with the previous study executed in June, 2018.
We will be happy to go into more detail during a personal presentation. Please feel free to contact us any time regarding the data, methodology and benefits of the study.
Some Research Insights
ČEZ not only benefits from its current market share and brand power, it also delivers a very good digital experience provided by a well-elaborated web presentation, which achieves highest scores in online conversion.
E.ON declined in preference from 17% (June 2018) to 12%. The experience of website visitors is often negative.
MND once again proved above average performance of its website: clean design, easy-to-understand online process and good offers are appreciated.
Goal and Relevance of the research
The goal of this research was to exactly map the digital experience of potential customers who are orienting themselves with taking out an energy contract. It is important to capture the consumers’ choices and their reason why choosing a specific company. WUA worked on a proven model for the last 10 years, which shows as precisely as possible what customers want, whatever are the best practices and the obstacles per provider. A custom-made rapport is available within two weeks, including a get-to-work workshop on location and an accompanying presentation.