Essent is in the first half of 2019 clearly the strongest player in the Dutch Energy industry. Essent triumphs in WUA’s Digital Sales studies regarding both Consumers and Businesses contracts as well as the Solar Panels through Energy Supplier study (January 2019). In our most recent study among 400 Dutch consumers, Essent attains the highest Digital score of 25 points on smartphone and desktop. This is 2 points more than runner-up Nuon.nl (23) and 8 points more than Eneco.nl (17).
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Regarding digital CX, Essent again scores highest on desktop with a total of 66 points. Eneco.nl scores higher on smartphone with 72 points, as the Customer Experience Score for Essent.nl on smartphone was 69 points.