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After 10 years of benchmark research in the consumer market, WUA conducted a Web Performance Scan in the business telecom market for the first time this summer. WUA let 100 business respondents (businesses of up to 10 FTE) freely orient themselves online on a business Internet and/or phone plan. Which providers are found and visited, what do people experience on these websites, and who do they prefer in the end? And most importantly: why? is best at persuading the small business customer to take out an Internet and/or phone plan with them, and comes out on top with a Web Performance Score (WPS) of 77. KPN’s website is also visited most often. Additionally, also manages to achieve the highest conversion rate, with almost 4 in 10 visitors choosing

With an overall score of 66, grabs second place. comes third, only 1 point behind Aside from,, and, other parties discussed in the study include,, and