The Digital Sales winner in the current account study of August 2019 is Rabobank.nl. With a score of 36 points, the bank leads the ranking. The study was conducted on both desktop and smartphone among 400 consumers, who each searched for a current account in the Netherlands.
According to respondents, ASNBank.nl offers the best customer experience. In the Customer Experience Ranking, the bank leads on both smartphone and desktop, with a score of 73 on smartphone, and 70 on desktop.
Full tailor-made report & Digital Experience Dashboard now available
In our Digital Experience Dashboard Current Account you’ll find a sneak peek of all the data we’ve gathered in this customer experience study on taking out an energy contract in the Netherlands. Interested in the full study? The extensive CX dataset, based on more than 1,000 website evaluations, is now available for you in our interactive Digital Experience Dashboard within 2 business days. Our full tailor-made report with best practices, analyses, conclusions, action workshops and recommendations is available within 2 weeks. Contact us for more information and pricing.