Just as in the last 2 studies, Simpel.nl takes the lead in the Sim Only study. In this study, 600 consumers on desktop and smartphone searched for a sim only provider that suited their needs. Simpel takes first place with a Digital Sales Score of 26, Tele2.nl finishes second with 19 points, and Ben.nl is third with 17 points in the Digital Sales Ranking.
In the Customer Experience Ranking, Ben.nl finished first with a Digital Customer Experience Score of 68, (desktop). On smartphone Simyo.nl leads the ranking with 67 points.
>>> Full tailor-made report & Digital Experience Dashboard now available
In our Digital Experience Dashboard Sim Only you’ll find a sneak peek of all the data we’ve gathered in this customer experience study on taking out a phone+plan in the Netherlands. Interested in the full study? The extensive CX dataset, based on more than 1.000 website evaluations, is now available for you in our interactive Digital Experience Dashboard within 2 business days. Our full tailor-made report with best practices, analyses, conclusions and recommendations is available within 2 weeks. Contact us for more information and pricing.