Over the years, ABN AMRO slowly gained upon ING (winner December 2018) and Freo (winner April 2019) and ranks first in the October 2019 with a Digital Sales Score of 26 points. ING finishes second and Rabobank is third with 24 and 23 points respectively.
On Customer Experience Rabobank is best on desktop (CX Score of 69) and ING.nl performs well on smartphone with 69 points as well.
Full tailor-made report & Digital Experience Dashboard now available
In our Digital Experience Dashboard Loan you’ll find a sneak peek of all the data we’ve gathered in this customer experience study on taking out a loan in the Netherlands. Interested in the full study? The extensive CX dataset, based on more than 1.000 website evaluations, is now available for you in our interactive Digital Experience Dashboard within 2 business days. Our full tailor-made report with best practices, analyses, conclusions and recommendations is available within 2 weeks. Contact us for more information and pricing.