During a usability day, 6 to 8 participants visit your website. These respondents are specifically selected to fit your target audience. While our usability researcher studies the user experience with the participant in our Usability Lab, you and your team can watch the interview via a live stream in our Observation Room. After all 6 to 8 interviews are conducted, we will end the day with a workshop so you and your team know which steps to take in order to tackle all encountered bottlenecks of the customer journey.
Detecting bottlenecks by making use of awesome tooling
Experience what customers look at and what they feel with some help of our tools: