With every research we do we build on our goal of extending and optimizing the WUA benchmark. We generate best practices, learn more about what works best on smartphone, analyze product offers and order process flows. All based on feedback of potential customers, not on assumptions or on gut feeling.
As our client you benefit from this customer based feedback with quantitative scores that give direction over time, with qualitative insights that bring the voice of your customer into your organization and with prioritizing your website’s biggest CX-improvements for maximum impact. Our expert digital researchers are real workshop hero’s: they’ll give your team the energy AND the tools to improve your customer experience.